We respect your right to privacy and will always do our absolute best to ensure we conform to not just the laws at the time, but also our moral obligation to you. That's why we will never knowingly allow anyone to use your personal data unless legally required to do so, and we will always keep it secure and (where possible) will remove all trace of it at your request.
Normally we only hold names, phone number and email addresses you provide us, but at times we may hold other identifiable data about you, gathered with your consent, to carry out our day to day work with you. For instance, you might supply us with personal data as part of an enquiry, or as a booking for a course, or as entry for a show etc. In all instances this data is destroyed once it is no longer relevant or required, or it will be held securely if it forms part of a service agreement with you or is a legal requirement for us to retain. In which case we may hold data for up to seven years.
Cookies are tiny files that are added to your computer as you use and interact with websites. They are used mostly for good - to improve your experience. Sometimes for bad - search engines, social sites etc may use them to track what a computer is looking at and then target you with adverts.
If you wish to restrict or block the cookies which are set by our website or any other website, you can do this through your browser settings. The Help function within your browser should tell you how or alternatively go to https://www.aboutcookies.org which contains information on how to do this on a wide variety of browsers.
On occasion your IP address may be shared with some service providers.
Emails are normally kept until our inbox is full and we have a clear out and delete or archive all the old ones. We never use addresses obtained from emails for anything other than responding to the emails you send us. We don't harvest these emails for other purposes. Once we clear out our inbox and delete old emails from you, your details are gone.
Our newsletter sign-up process is distinct from other areas of consent when it comes to your data. If you are on our mailing list then it is because you have consented to be on it. If you wish to be removed from our newsletter list just click the 'unsubscribe' link in the newsletters we send. You can also update your 'subscription preferences' via a similar link.
We do not share our newsletter lists with anyone else, other than the service we employ to send out our newsletters.
If you send us a booking or entry form via good old Royal Mail then these are kept securely until either your course or show has finished, or until our filing cabinet is full and we need the space. We do not share these with anyone other than to carry out our work for you.
Once we have securely disposed of your forms your details are gone.
For most requests to be processed, we will need you to provide proof as to who you are and that you have a lawful right to access the data. If we suspect any abuses of this requirement, we reserve the right to refuse. In most circumstances, we will respond within 30 days.